Shipping
At aurexvia, we are committed to delivering your order as efficiently as possible.
Processing Time
Orders are typically processed within 1–5 business days after payment is received. Processing times may be extended during holidays, promotional periods, or due to high order volume.
Delivery Time
The estimated delivery time is 10–20 business days, depending on the destination, customs clearance, and the performance of the local shipping carrier.
Please note that delivery times are estimates and cannot be guaranteed.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email. Tracking information will be provided once it becomes available.
Delays
Delivery may be delayed due to factors beyond our control, including:
- Weather conditions
- Customs inspections
- Carrier disruptions
- Incorrect shipping information
- High seasonal demand
We thank you for your patience and understanding in such cases.
Incorrect Address Information
Customers are responsible for providing correct shipping details during the checkout process. If an incorrect or incomplete address is provided and the order cannot be delivered, aurexvia is not liable for lost shipments or additional shipping costs.
Lost or Stolen Packages
Once a package has been handed over to the shipping carrier, delivery responsibility may pass to the shipping carrier. If your package is marked as delivered but cannot be found, please first contact the shipping carrier and then email us at service@aurexvia.com for assistance.
Customs, Duties, and Taxes
Depending on your location, customs duties, taxes, or import fees may apply. These costs are the responsibility of the customer unless otherwise stated on our website.